Support

Questions, problems, or feedback about iLovu? We're here to help — send us a ticket below or email us directly.

Send us a support ticket

Frequently asked questions

How do I pair with my partner?

One of you creates an invite in the app (Us tab → invite your partner) and shares the code or link. The other enters the code after signing in. Each invite works once — if a code says it's already been used, just create a fresh one.

How does the subscription work?

iLovu Premium is one subscription for both of you — when either partner subscribes, Premium unlocks for the whole couple. Plans are monthly or annual, billed through your Apple ID.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the iLovu app → Us tab → Manage Subscription, or go to your device's Settings → your name → Subscriptions. Cancelling stops the next renewal; you keep Premium until the end of the paid period.

How do I restore a purchase on a new device?

Sign in with the same Apple ID you used to subscribe — your Premium status follows your account. If it doesn't appear, reach out and we'll sort it.

How do I delete my account and data?

You can request deletion from within the app, or email contact@ilovu.io from the address linked to your account. We'll remove your account and associated personal data as described in our Privacy Policy.

Who can see our photos and answers?

Only the two of you. Everything you create — proof photos, memories, daily answers — is private to your couple. There's no public feed and no strangers. Details are in our Privacy Policy.

I found a bug — what should I include?

Your device model, iOS version, what you did, and what happened instead. A screenshot helps a lot. Send it via the form above or to contact@ilovu.io.